Shipping & Returns

Shipping
Please note all shipping fees are automatically calculated at checkout and international packages may be subject to customs fees. Please be advised that custom fees are not included in our shipping rate and all buyers are responsible for any customs and import taxes that may apply. Furthermore, we are not responsible for any delays due to customs. All orders are processed and shipped from Toronto, Ontario within 3-5 business days. Buyers will receive a shipping notification once your order has been prepared.

If at any point your package is lost in transit or your order is returned to us due to incorrect address input, the customer will be responsible for paying the cost for us to re-ship it to you. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Returns & Refunds
Due to the nature of our products, used candles cannot be returned or refunded. However, we will replace or refund products damaged during shipment from www.buttoncandlecompany.com if proof of damage and receipt is submitted to info@buttoncandlecompany.com within 48 hours of delivery.

Please note: We cannot accept exchanges, returns or refunds on sale items, gift cards, limited edition/collaboration items, or any item that is older than 30 days since date of purchase.

Purchased from a retailer? We unfortunately cannot accept returns, exchanges, or refunds that are not purchased from www.buttoncandlecompany.com at this time.

Want to cancel an order already made? Please email us within 24 hours of your order time, cancellation is not guaranteed if package has already been prepared for courier. 

 
Sale and Limited Edition Items
We cannot accept exchanges, refunds or returns on sale items, gift cards, or limited edition products. If you purchased directly before a sale, we unfortunately cannot price match the item. 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As noted above, your item must be in the same condition that you received it, unused, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return, and let you know if the refund was approved or not. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we have approved your return, please contact us at info@buttoncandlecompany.com.